View orders, cancel unpaid orders, and request refunds
TIP
Card code purchases are completed in the official consignment shop, and their orders, delivery, and after-sales are all viewed on the shop page; the "Orders" page on this site is for online payment orders (currently card code top-up is the main method).
View orders
Go to the Orders page to see all top-up/subscription orders:
- Order number: proof for reconciliation; provide it when you contact support
- Amount and item: what you bought and how much you paid
- Status: Pending payment / Paid / Closed / Refunded
- Time: when the order was placed and paid
Cancel a pending order
- Orders that are unpaid and have not timed out can be canceled directly
- Note: the site may have a cancel rate limit (creating and canceling many times in a short period will be limited), so don't repeat the action
- After cancellation, you won't be charged for the order amount
Request a refund
Refund policies differ by site. General rules:
- Unused balance → usually refundable
- Used quota → the amount actually used is deducted, and the remainder is refunded
- Subscriptions → decided by remaining days/policy; refunds may not be supported
How to apply: contact support (support@kuaiapi.net) and provide your order number. How long the refund takes to arrive depends on the payment channel (usually 1–7 business days).
Pitfalls to avoid
- Don't pay twice: if you see "Processing payment", check first instead of rushing to pay another order
- Keep your records: save a copy of the payment screenshot, order number, and transaction ID
- If there's a problem, check the order status first, then contact support (support@kuaiapi.net) instead of going by guesswork